Senior Experience Designer UX/UI

Job Description

To do this successfully you will:

• Set and lead experience strategy at scale, defining end to end experience direction across complex journeys and portfolios, translating enterprise strategy into cohesive, future focused experience frameworks that balance customer needs, commercial outcomes and regulatory requirements.
• Provide senior craft and design leadership, owning the quality, usability, accessibility and coherence of UX and UI outcomes, resolving complex design problems, setting clear experience guardrails, and remaining hands on to ensure high standards of execution.
• Influence priorities and collaboration across the organisation, partnering with CX, Digital Product, Technology and senior stakeholders to shape experience roadmaps, influence backlog prioritisation, and guide informed trade offs based on customer value, risk and business impact.
• Champion system thinking, design governance and accessibility, embedding and governing the Group Design System, driving accessibility maturity beyond compliance, identifying reusable patterns, and ensuring consistent, scalable experiences across markets and channels.
• Drive evidence led outcomes and design practice maturity, using insights, validation and performance measures to reduce experience risk, improve customer and business outcomes at scale, while uplifting the Design Practice through leadership, coaching, and continuous improvement of standards and ways of working.

Successful applications will demonstrate:

• A tertiary qualification, or equivalent formal education, in design, psychology, business, technology or IT, with a strong grounding in human centred digital disciplines

• Extensive experience, typically eight to twelve years, across UX, UI and user research within complex digital product or service environments

• Demonstrated expertise in experience strategy and end to end design, including the ability to define, govern and evolve customer journeys across multiple touchpoints and channels

• Strong hands on design capability across web, responsive and mobile platforms, with exceptional attention to usability, accessibility, consistency and visual quality

• Proven ability to integrate user research, data and insights into experience direction and design decisions, translating complex problems into clear, scalable solutions using design systems

• Solid experience working in Agile environments, partnering closely with CX, Digital Product and Technology teams to deliver cohesive omnichannel experiences, ideally within regulated or complex domains

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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