Senior Digital Manager
Job Description
Reporting to the Chief Information Officer and working closely with the Chief Digital Officer, you’ll provide enterprise-level leadership across our digital program of work, while remaining close enough to the technology and technical detail to influence architecture, delivery and platform decisions. You’ll lead and mentor a small, high-performing team and work closely with engineering, IT delivery, architecture and solutions teams to deliver fast, frictionless digital experiences for our customers. About the role:Digital strategy & roadmap
Help shape Lovisa’s technical strategy and roadmap for eCommerce and digital platforms. Identify new platform capabilities, technologies and opportunities to support digital growth. Establish and monitor KPIs to improve site usability, customer experience and conversion.
Champion experimentation, innovation and continuous improvement, always keeping the customer at the centre. Platform & Technical DeliveryOwn and prioritise the digital development backlog. Translate business needs into scalable technical solutions.
Provide input into architecture, design and code reviews. Oversee eCommerce platform management, support and integrations. Manage digital platforms including Klaviyo, Lexer, Shippit and third-party services.
Lead new features, enhancements and automation delivery. Ensure digital platforms integrate effectively with ERP, warehouse and logistics systems. Oversee QA, testing and platform upgrades.
Provide support and leadership for critical P1 incidents. Commercial & vendor management
Manage relationships and commercial outcomes with third-party technology and delivery partners.Ensure digital initiatives are delivered effectively, on time and within budget.Support governance and reporting across project progress, risks, issues, dependencies and budgets.Leadership & culture
Lead, coach and mentor a high-performing digital delivery team.Provide technology and application leadership across the eCommerce and digital function.Build a culture of accountability, transparency, collaboration and continuous improvement.Stakeholder & risk management
Communicate delivery risks, dependencies and issues clearly to senior IT and business stakeholders. Lead senior stakeholder communication through key releases and transitions. Act as a trusted technology advisor to the Chief Digital Officer on platform strategy, priorities and delivery capability.
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