Representative 

Job Description

Responsibilities

Patient Outreach & Scheduling 

• Monitor referral queues and enrollment pipelines to convert new referrals into scheduled visits within target turnaround windows.
• Contact patients via phone or secure messaging to schedule and confirm appointments. 
• Educate patients on Triplemoon services, articulate support and answer patient questions accordingly.
• Ensure patients have completed all necessary legal documents ahead of first appointment.
• Support patients’ understanding of insurance coverage of services
• Follow up with patients who miss appointments or need support rescheduling. 
• Track outreach efforts and maintain accurate documentation in the electronic health record (EHR)
• Flag referral or scheduling blockers to the Clinic Success team — such as incorrect diagnosis coding or missing authorizations — that prevent a patient from being scheduled.
• Support caseload balancing across BHCMs by matching patient volume and clinic capacity, state licensure, escalating capacity concerns as needed

Technology Support 

• Assist patients in setting up and accessing Triplemoon’s virtual tools
• Provide troubleshooting support and clear instructions to ensure successful use of technology. 

Qualifications

• 2-3+ years of experience in virtual medical scheduling, patient access, or healthcare administrative coordination; 
• Pediatric or behavioral health setting preferred.
• Associates or bachelors degree from an in-person 2+ year accredited program
• The ability to speak Spanish is strongly preferred.
  
  

Skills & Competencies

• Ability to work independently, identify needs and take action without prompting
• Experience collaborating with interdisciplinary teams
• Record of timeliness and punctuality 
• “Yes and” patient-first mindset
• Ability to problem-solve and think critically in fast-paced situations
• Experience with an EHR/practice management system
• Strong organizational skills and comfort managing multiple calendars and shifting priorities simultaneously
• Clear, warm communication style for interacting with families, clinic staff, and internal clinical teams
• Understanding of, or willingness to learn billing codes within scope as they relate to scheduling cadence and encounter timing
• HIPAA-conscious handling of patient information

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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