Quality Executive

Job Description

Responsibilities

• Auditing calls, chats, emails, and WhatsApp conversations handled by support and sales teams
• Reviewing the accuracy of information, pitching quality, follow-ups, and CRM notes for unpaid leads
• Auditing end-to-end handling of paid customers, including coordination, turnaround time, and communication quality
• Identifying recurring mistakes, quality gaps, and behavioural patterns
• Sharing clear, example-based feedback with agents and operations teams
• Supporting onboarding training and retraining of agents based on quality findings
• Monitoring customer experience indicators such as CSAT, reviews, and complaints

Skills, Experience & Working Style

• Bachelor’s degree (Required)
• 2–3 years of experience in quality audit, QA, customer support or operations roles
• Comfortable auditing calls, chats, and email conversations
• Strong judgement and attention to detail
• Clear written and verbal communication skills (English/ Hindi required)
• Able to explain mistakes clearly and objectively
• Comfortable correcting agents and enforcing quality standards
• Able to work independently in a fast-paced, remote environment
• Detail-oriented, structured, and process-conscious

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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