Quality Analyst

Job Description

Responsibilities

• Conduct call audits to ensure quality standards are met.
• Perform call calibration exercises with team members to improve performance.
• Utilize QC tools such as CSAT, 7QC, and Call Monitoring to identify areas for improvement.
• Participate in Quality Audits to maintain high-quality service delivery.
• Collaborate with the team to resolve issues related to call quality.

Desired Candidate Profile

• 3-4 years of experience in BPO/Call Centre environment 1 Year As QA on Paper
• Strong understanding of QA processes and methodologies (e.g., ISO).
• Proficiency in using various QC tools (CSAT, 7QC) for monitoring calls.
• Excellent communication skills for effective collaboration with team members

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
#GraphicDesignJobsOnline
#WebDesignRemoteJobs
#FreelanceGraphicDesigner
#WorkFromHomeDesignJobs
#OnlineWebDesignWork
#RemoteDesignOpportunities
#HireGraphicDesigners
#DigitalDesignCareers
# Dynamicbrand guru