Project Manager

Job Description

Accountabilities

• Client-facing role to oversee food certification projects for assigned area(s)
• Will serve as the main point of contact for the client in coordinating and executing NSF certification services and meeting target KPI’s.
• Serve as the client’s primary point of contact for all NSF-related services and activities to ensure customer satisfaction and understanding of standards/regulations, certification decisions, policies and technical requirements.
• Manage certification projects for assigned customers for certification of new facilities and maintain certification of existing facilities.
• Complete Application reviews to confirm that clients have the ability to comply with the respective standards/regulations they are seeking certification for prior to the client proceeding to inspection.
• Compile, organize and maintain client certification documentation to justify ongoing compliance for certification and accreditation purposes and proper invoicing including the update of relevant databases.
• Meet with clients (phone calls, video calls, in office, at tradeshows, or at their facilities) as needed to ensure ongoing customer satisfaction.
• Provides customer education / training on standards, regulations, or audit process.
• Minimal travel involved in this role
  

Required Qualifications

• Bachelor’s Degree in any stream, or equivalent combination of work experience and education.
• Minimum 5 years of work experience in account management client facing role
• Knowledge of the principles, practices and regulations pertaining to certification of facilities and compliance.
• Skilled at communicating through various forms such as phone, e-mail, public forums, training/education and executive meetings.
  

Preferred Qualifications

• Good communication skills must required
• Excellent problem-solving skills and demonstrated expertise in facilitating certification projects
• Strong time and project management skills.
• Customer consultations and/or advisory experience

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