Program Manager

Job Description

Description

Summary: The Accountant Council is one of our client’s most important operating mechanisms – a small, highly selective advisory body of ~20 leading accounting firms who partner directly with the client’s to shape the product roadmap. The Council is evolving from a feedback-and-advisory forum into a year-round co-creation engine, embedding accountants from requirement-setting through launch and building a continuous, closed-loop relationship between the client’s product teams and the profession. We’re looking for a Staff Program Manager to run this program end to end. This is a builder role for someone who can own the operating cadence of a high-visibility, executive-facing program – from the two annual in-person summits through the always-on engagement in between – with a high degree of autonomy. You’ll be the connective tissue across product, GTM, and the firms themselves, and the person who makes sure every commitment has an owner and every member has a first-class experience. How you will lead:

• Own the program end to end: Drive the full operating rhythm of the Council: in-person sessions, monthly engagements, recruitment cycles, and cross-functional follow-through – as the day-to-day owner accountable for the program running well
• Operate independently: Take ambiguous goals and turn them into plans, timelines, and finished deliverables with minimal oversight; Bring a point of view; don’t wait to be told
• Serve two audiences at once: Orient Council members on how to prepare and give the client’s executives a clear, concise picture before they walk into a session
• Hold the trust lens: Nearly every program goal depends on deepening firms’ trust in the client’s; Evaluate decisions through whether they compound or draw down that trust

Requirements

• 7+ years of program, event, or engagement management, ideally including customer advisory boards, partner councils, or executive programs
• A track record of owning complex, multi-workstream programs end to end and delivering with limited direction
• Strong executive presence and communication: you can produce clean, concise, executive-ready docs and decks and hold the room with senior leaders and external partners
• Excellent stakeholder management across product, marketing, and external members simultaneously
• Event production experience, including multi-day, in-person events with senior audiences
• Fluency in Google Workspace (Docs, Slides, Sheets), Microsoft Office, and Slack; Comfort building and maintaining trackers, briefs, and agendas
• Sound judgment and discretion handling confidential and NDA-protected material

Preferred:

• Familiarity with the accounting profession, accounting/tax software, or fintech/B2B SaaS, and an understanding of how firms serve their clients
• Experience standing up new operating cadences or closed-loop feedback mechanisms from scratch
• Comfort translating between technical product teams and non-technical practitioner audiences
• A design sensibility for practitioner- and executive-facing materials (clarity over volume; one-page discipline)

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