Program Manager

Job Description

Responsibilities

• Own the overall success of one or more strategic client programs and develop roadmaps aligned with customer and business objectives.
• Align related projects to program goals, balance competing priorities across workstreams, and drive strategic planning and long-term execution.
• Maintain visibility into program health across schedule, scope, budget, risks, resource utilization, and customer satisfaction.
• Ensure governance standards are consistently followed and escalate issues before they impact delivery.
• Lead executive-level customer meetings and present concise program health dashboards and reporting to internal leadership.
• Translate technical delivery into clear business outcomes and decision-ready insights.
• Partner with Project Managers, Finance, Account Management, and Delivery Leadership to forecast revenue and resource needs and improve forecast accuracy.
• Monitor margins, review change orders, identify financial risks, and maintain overall financial visibility without assuming day-to-day project accounting responsibilities.
• Identify program-level delivery risks, resource constraints, vendor risks, customer dependencies, schedule conflicts, scope expansion, and operational bottlenecks, and develop proactive mitigation strategies.
• Communicate risks early with clear, actionable mitigation plans.
• Mentor Project Managers, facilitate effective decision-making, drive accountability, and remove organizational obstacles.
• Build collaboration across departments and influence outcomes through leadership rather than hierarchy.
• Build executive customer relationships, understand long-term business goals, anticipate future opportunities, manage expectations, and resolve escalations to increase customer confidence.
• Partner closely with Sales, Account Management, Portfolio Leadership, Engineering, Field Services, Finance, Procurement, Operations, and Executive Leadership to drive alignment across delivery organizations.

Desired skills and experience: 

• 8+ years of managing complex technology projects.
• 3+ years of managing multi-project programs.
• Experience leading enterprise infrastructure deployments.
• Strong executive communication skills.
• Excellent organizational and analytical abilities.
• Proven experience managing competing priorities.
• Demonstrated financial acumen.
• Strong understanding of project governance.
• Experience with portfolio reporting.
• Experience with one or more enterprise technology delivery environments such as data centers, structured cabling, network deployments, cloud infrastructure, enterprise IT, AI infrastructure, or Professional Services organizations.
• Experience with tools such as Smartsheet, Microsoft Project, Salesforce, Microsoft 365, and Power BI is valuable.
• Strategic thinker with the executive presence to communicate confidently with customers, executives, and both technical and senior leadership audiences.
• Strong leader who builds alignment, motivates teams, and drives accountability across multiple organizations.
• Demonstrates business acumen and sound decision-making by balancing customer success, operational excellence, financial performance, data, experience, and business priorities.
• Applies a proactive risk-management mindset by identifying risks early and developing practical mitigation strategies before issues affect delivery.
• Builds trusted customer relationships by consistently delivering value and maintaining transparency.

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