Process Development Lead

Job Description

As AI is reshaping how businesses operate, a key responsibility of this role is also guiding process development teams on their journey towards AI-native processes. You support teams in rethinking existing ways of working, identifying where AI can create value, and redesigning processes to combine human expertise and AI capabilities in new and more effective ways.

Success in this role is measured by the impact delivered through Elisa’s process development teams. You enable and challenge process development teams across Elisa to deliver measurable improvements in customer experience, operational excellence and business performance through systematic, data-driven process development.

Responsibilities

• Ensure process development teams operate effectively according to the agreed governance model, annual planning cycle and process development framework
• Facilitate collaboration, alignment and decision-making across core process development teams to strengthen common processes, ways of working and end-to-end process performance
• Support process teams in defining objectives, key performance indicators, and measurable improvement targets and ensure progress and outcomes are tracked systematically
• Drive the adoption of AI-native ways of working by guiding teams to identify AI opportunities, redesign processes and successfully implement AI-enabled ways of working into day-to-day operations
• Strengthen process development capabilities by organizing internal and external learning opportunities, sharing best practices and facilitating knowledge exchange across process development teams
• Organize and coordinate process development events, learning forums and communities of practice to strengthen collaboration and knowledge sharing
• Identify external benchmarks and collaboration opportunities to continuously develop Elisa’s process management and development capabilities
• Communicate development progress, lessons learned and achieved business results to stakeholders and management using facts, data, and tangible outcomes

Are you interested in this position?
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