Payment Product Manager
Job Description
About the role
You will own the product roadmap for Icelandair’s payment capabilities — payment methods, checkout experience, authorisation performance, closed-loop tenders (Saga Points, gift certificates, vouchers, travel credits), and payment-related servicing flows across direct, indirect, and offline channels.
This is a hands-on product role in a small, high-impact team. You will move between strategy and execution: building business cases, writing requirements and user stories, analysing payment performance, coordinating testing, following up with vendors, preparing governance material, and helping resolve operational issues.
You are the primary driver on bringing the payment strategy and roadmap to life, working alongside the Head of Loyalty & Payments as Category Owner. You partner closely with the Payment Tech Lead on technical delivery and align with stakeholders across the Commercial division, Finance and Digital & Data.
You will:
- Own and continuously prioritise the payment product roadmap across channels and journeys
- Translate payment strategy into clear requirements, user stories, acceptance criteria, and launch discipline
- Improve checkout conversion and authorisation performance through better flows, decline handling, and authentication strategy
- Build and evaluate business cases for payment methods, including cards, wallets, local methods, vouchers, gift certificates, and loyalty points
- Analyse payment performance data and turn insights into concrete backlog actions
- Drive cross‑functional delivery and vendor follow‑up to unblock progress and close issues
- Ensure payment changes are designed with cost, risk, controls, reconciliation, and operational resilience built in
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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