Payment Operations Associate 

Job Description

Responsibilities

• Monitor, process, and reconcile daily payment transactions accurately and within required timelines
• Investigate and resolve failed, pending, reversed, disputed, and other exception payment cases
• Support chargeback, refund, settlement, and adjustment operations
• Track, escalate, and follow up on operational issues, anomalies, and recurring defects
• Maintain SOPs, process documentation, trackers, and operational reports
• Collaborate with Product, Finance, Compliance and Customer Support to resolve issues and improve processes
• Ensure adherence to internal controls, company policies, and regulatory requirements
• Support continuous improvement initiatives to enhance efficiency, accuracy, and control
• Perform any other ad-hoc tasks assigned by the business

Requirements:

• 1–3 years of relevant working experience
• Strong analytical skills with excellent attention to detail
• Good critical thinking and problem-solving abilities
• Experience working in a technology-driven environment
• Proficient in Excel, including VLOOKUP and Pivot Tables; knowledge of SQL and Power Query is an advantage
• Familiarity with multiple payment channels and MDR (Merchant Discount Rate) concepts
• Prior experience in payments, fintech, banking, or finance is an advantage
• Proactive, fast-paced, meticulous, and resourceful
• Able to learn quickly and work independently

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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