Operations Executive

Job Description

Responsibilities

• Handle customer queries via chat platforms (Tawk / website / app) in a timely and professional manner
• Provide accurate information, issue resolution, and guidance to customers
• Ensure high customer satisfaction (CSAT) through prompt and effective responses
• Follow defined SOPs and response guidelines while handling queries
• Identify recurring issues and share feedback for process improvements

Mandatory Skills

• Excellent written communication skills (clear, concise, and grammatically correct)
• Basic computer proficiency (typing speed, MS Office, chat tools)

Desired Skills

• Prior experience in chat support / customer support / operations
• Familiarity with tools like Tawk.to, CRM systems, or ticketing tools

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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