Operations Coordinator

Job Description

Responsibilities

• Manage daily operational activities and Coordinate with tutors
• Handle learner and tutor support and resolve queries via chat, call and email
• Ensure smooth onboarding of tutors and learners
• Follow up on pending tasks, feedback, and renewals
• Coordinate with internal teams including Sales, Tutor Ops, and Tech team
• Identify operational issues and escalate when required
• Support process improvement initiatives

Requirements

• Strong communication and coordination skills
• Good organizational and multitasking abilities
• Comfortable using Google Sheets, CRM tools, and communication platforms
• Problem-solving mindset with attention to detail
• Ability to work in a fast-paced startup environment

Preferred Qualifications

• Bachelor’s degree in any discipline
• Prior experience in Operations, Customer Support, or EdTech is a plus

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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