Network and User Support Administrator

Job Description

About the Associate Network and User Support Administrator Role

You will:

• Handle level 1 issues in a service and support environment.
• Install and manage Windows Servers, Laptops, Desktops, Mobile Devices, and printers to meet user requirements.
• Provide initial technical support to end user’s day-to-day office equipment and software needs via phone and email.
• Account management tasks and access permissions including user access levels, permissions, and password management,
• Maintain network integrity and system security.
• Assist with installing and configuring hardware and software to meet current and future user needs.
• Maintain documentation of network configurations, troubleshooting procedures, and user guides.

You will have:

• Information Technology degree or IT related field in a user supporting environment with 1-2 years of experience. (Graduates with strong projects or internships encouraged). 
• Working experience and understanding of local area networks, network equipment and devices is highly regarded.
• Good interpersonal skills and can work in a small team environment.
• Possess a drive and determination to meet and exceed customer expectations, taking ownership of issues and providing prompt resolutions.
• Possess direct experience with Windows and Mac laptops, desktops, and mobile devices, and is proficient in Microsoft Admin Consoles.
• Exposure, and managing Windows Servers, Cisco, Aruba, Fortinet, Veeam Backup Replication, Application Control Software and Cloud phone systems. 
• Exposure to Pronto, Cognos service is ideal, but not essential.
• Strong interpersonal skills, with the ability to convey technical information to non-technical users. 

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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