MS Engineer (L1): Desktop

June 23, 2025
Application ends: September 23, 2025

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Job Description

The Managed Services Cross Technology Engineer (L1) may also contribute to / support on project work as and when required.

What You’ll Be Doing

Key Responsibilities:

  • Monitors client infrastructure and solutions.
  • Identifies problems and errors prior to or when they occur.
  • Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
  • Investigates first line incidents assigned and identifies the root cause of incidents and problems.
  • Provides telephonic or chat support to clients when required.
  • Schedules maintenance activity windows for patching and configuration changes.
  • Follows the required handover procedures for shift changes to ensure service continuity.
  • Reports and escalates incidents where necessary.
  • Ensures the efficient and comprehensive resolutions of incidents and requests.
  • Updates existing knowledge articles or create new ones.
  • Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
  • May also contribute to / support on project work as and when required.
  • May work on implementing and delivering Disaster Recovery functions and tests.
  • Performs any other related task as required.

Knowledge and Attributes:

  • Ability to communicate and work across different cultures and social groups.
  • Ability to plan activities and projects well in advance and takes into account possible changing circumstances.
  • Ability to maintain a positive outlook at work.
  • Ability to work well in a pressurized environment.
  • Ability to work hard and put in longer hours when it is necessary.
  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
  • Ability to adapt to changing circumstances.
  • Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

  • Bachelor’s degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
  • Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)
  • Relevant certifications include which are considered desirable (but not limited to):
  • CCNA or relevant level 1 Network Security
  • Microsoft Certified, Azure Administrator Associate
  • AWS Certified, Solutions Architect Associate
  • Veeam Certified Engineer
  • VMware certified Professional: Data Centre Virtualization
  • Zerto, pure, vxrail
  • Google Cloud Platform (gcp)
  • Oracle Cloud Infrastructure (oci)

Required Experience:

  • Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization.
  • Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Centre, Telephony, etc.).
  • Basic knowledge of ITIL processes.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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