MNC Desktop Engineer Support / IT

Job Description

Roles & Responsibilities

• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs
• Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests
• Help create technical documentation and manuals
• Troubleshoot problems associated with network connectivity, and workstation hardware/software
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment

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