Manager, Student Success

Job Description

Responsibilities

• Build authentic, trusting relationships that cultivate belonging, affirm students’ lived experiences, and increase persistence rates.
• Provide proactive, culturally responsive advising for course planning, degree progress, and licensure progress and completion.
• Conduct check-ins at key points each term (e.g., start, midterm, pre-registration) to address challenges and keep students on track.
• Identify academic, emotional, or logistical challenges and connect students with relevant institutional and community resources.
• Translate complex processes into clear, accessible information for decision-making.
• Support students in navigating educator certification milestones, including exam preparation, documentation, and application timelines.

Systems Management & Operational Excellence (30%)

• Monitor student performance using institutional dashboards and data tools to anticipate needs and respond proactively.
• Maintain accurate, confidential records for advising and certification progress to support intervention and accountability.
• Conduct degree and certification audits in collaboration with the Registrar and other administrative partners.
• Resolve issues related to registration, enrollment, or administrative holds that may disrupt student momentum.
• Ensure all certification requirements are met and properly documented, including state-specific testing and eligibility criteria.
• Collaborate with internal teams (e.g., Student Financial Services, Faculty, Academic Compliance) to eliminate procedural barriers and support student retention.

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