Manager, Quality Digital Systems

Job Description

Responsibilities:

Veeva eQMS Operations & Administration

• Serve as the primary business administrator for Veeva eQMS on behalf of Regulatory Quality Assurance.
• Manage and resolve system administration tickets requiring business-level intervention; triage and escalate as appropriate.
• Own access request intake and provisioning across RQA’s digital systems environments
• Support Veeva release coordination through UAT, business approvals and communications, and production deployments.
• Maintain and continuously improve job aids, quick reference guides, and user-facing documentation for Veeva eQMS and integrated supporting tools, keeping materials current across system releases.
• Develop, prepare, and deliver reporting across functional areas.

eQMS Systems Expertise & Advisory

• Provide authoritative guidance on Veeva vault configuration options in support of the businesses needs, including object relationships, shared configuration dependencies, and the downstream impact of proposed changes.
• Support the triage and formulation of eQMS enhancement requests, providing technical context and impact assessment alongside stakeholder needs and operational impacts to inform prioritization and decision-making.
• Stay current on Veeva platform developments and GxP digital systems best practices, especially with respect to emerging AI technologies, applying that knowledge to improve system design and operational outcomes.
• Participate in eQMS governance forums, representing RQA Digital Systems’ interests and staying current on platform developments.

Cross-Functional Program Support

• Independently represent the RQA Digital Systems team within enterprise programs and initiatives requiring digital systems support, scoping team responsibilities, developing execution plans, and delivering against them.
• Maintain clear ownership of workstream status and decisions; proactively surface blockers or escalation points to leadership.
• Coordinate with Pfizer Digital and cross-functional teams to support enterprise quality data integrity and system continuity efforts.

QUALIFICATIONS

Required:

• Bachelor’s degree in Life Sciences, Information Systems, Computer Science, or a related field with 5+ years of relevant industry experience; advanced degree preferred.
• Hands-on Veeva Vault eQMS experience, including configuration, administration, and working knowledge of vault object relationships and shared configuration dependencies.
• Demonstrated knowledge of AI-enabled tools, automation, or advanced analytics, with experience implementing AI to improve processes and increase efficiency.
• Experience in a GxP-regulated pharmaceutical or biotech environment with demonstrated understanding of quality management system processes.
• Proven ability to operate autonomously and collaboratively on complex, cross-functional work.
• Strong analytical and problem-solving skills; able to assess the downstream impact of system changes and translate business needs into actionable system decisions.
• Excellent written and verbal communication skills; able to produce clear documentation, user-facing guidance, and stakeholder-ready reports.
• Experience with data reporting tools and/or data extraction (e.g., SQL, Spotfire, Power BI, or equivalent).

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