Manager, HR Shared Services

Job Description

Responsibilities

What you will do:

• Responsible for managing the   EMEA SSC HR Operations team     based in several countries (Poland, India, Romania, Philippines) and communicate across organizational departments.
• Lead and manage the end-to-end onboarding lifecycle for client-supported professionals across diverse EMEA jurisdictions. 
• Manage and ensure smooth implementation of integrated and standard operations practices with key business partners (internal & external) on behalf of the Globalization Partners team.
•  Serve as an operational escalation point, ensuring strict compliance with local labor laws, employment contracts, background checks, payroll and benefit enrollments 
•  Work with  legal, payroll and billing, local payroll provider , and benefits brokers for new employee onboarding.
• Provide successful service delivery achievement, ensuring  OKRs (SLA, CSAT, FCR etc) s are met or exceeded, and high level of customer satisfaction. 
• Work closely with In house HR expertise, Customer Support, Payroll, Finance, Legal and Tech team of advisors, ensuring seamless customer and professional experience.  . 
• Collaborate with the Product and Engineering teams to translate operational pain points and workflow manual workarounds into platform feature requirements. 
• Provide continuous operational feedback loops to ensure the core platform aligns with complex EMEA regulatory and service delivery demands. 
• Drive key business transformation programs aimed at scaling operations, reducing time-to-onboard, and improving margin efficiency. 
• Identify structural bottlenecks across regional operations and lead change management initiatives to standardize processes across EMEA sub-regions. 

What we are looking for:
Minimum requirements

• Bachelor’s Degree or higher in International Business, Accounting, Law, HR, Finance, or relevant field of study. 
• 5-10 years of experience in HR Operations, including end to end employee lifecycle, in a fast-paced, start-up environment.  
• Demonstrated experience in centralized HR shared service center operation management for  EMEA  region.
• Strong leadership experience with ability to manage cross-regional staff.
• Understanding of   HR fundamentals in different locales.
• Flexibility to participate in international calls or meetings before or after normal business hours.
• Project management skills with ability to prioritize and manage competing tasks and deadlines. 
• Strong proficiency with Zendesk and Salesforce; business analytical tools a plus.
• High level of interpersonal skills to handle sensitive and confidential situations; position continually requires demonstrated poise, tact and diplomacy. 
• Excellent multi-cultural experience; able to interact with diverse individuals and/or groups. 
• Able to effectively problem solve, analyzing issues and creating action plans. 
• Exceptional stakeholder management skills with fluent spoken and written English (additional EMEA languages are a bonus). 
• Proven track record of leveraging AI-powered analytics tools 
• Lean & Six sigma experience a plus.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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