Level 2 Engineer

Job Description

Your new role

As a Level 2 Engineer, you’ll be the go-to technical expert for escalated issues, providing hands-on support across client environments. You’ll manage deployments, troubleshoot complex problems, and ensure smooth onboarding of devices. This role offers variety, autonomy, and exposure to a wide range of technologies.

Key Responsibilities:

• Provide Level 2 support for client systems in a fast-paced MSP environment
• Manage and troubleshoot Microsoft 365/O365 stack (Exchange Online, SharePoint, Teams, OneDrive)
• Configure and maintain Intune / Microsoft Endpoint Manager for device onboarding and deployment management
• Handle escalations from Level 1 and ensure timely resolution
• Assist with patching, updates, and compliance (Essential Eight, ISO27001, RFFR frameworks)
• Collaborate with clients and internal teams to deliver outstanding service

What you’ll need to succeed

• MSP experience is essential – proven ability to work across multiple client environments.
• Strong knowledge of Microsoft 365 stack
• Hands-on experience with Intune / Endpoint Management
• Familiarity with deployment management and troubleshooting device onboarding
• Understanding of security frameworks such as Essential Eight, ISO27001, or similar
• Exposure to common MSP tools (similar experience is fine):
• RMM platforms: ConnectWise Automate, N-able, Kaseya
• Ticketing systems: Autotask, ConnectWise Manage, ServiceNow

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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