Level 1 Service Desk Engineer

Job Description

ABOUT THE ROLE

The Level 1 role is the front line of the Service Desk

We are looking for a technician with a proven track record of customer service skills and relevant industry experience.

Here is a basic rundown on what that role is going to include

• Manage all customers with exceptional customer service while employing a logical approach to troubleshooting
• Manage issues for a wide range of technology, systems, and applications.
• Create and maintain detailed ticket information.
• Manage your own tasks and issues as they are assigned to you.

ABOUT YOU PERSONALLY

We think our people are great because they look out for each other, help each other, encourage and train each other, and their customer service skills are seriously good.

We are proud of our culture and are selective about who we hire for this role, so here are some personality traits we’re looking for.

• Positive, “can-do” attitude
• Takes pride in customer service and enjoys building relationships.
• Values collaborative improvement vs allocating blame.
• Can work autonomously and be accountable for your tickets.
• Skilled in time management and task prioritisation.
• Constantly looking for ways to improve our service, support and processes.
• Ready to pitch in when the pressure rises and wants to be surrounded by people with the same attitude.

KEY SELECTION CRITERIA

• At least one year in a customer service role, such as hospitality, teaching etc.
• Excellent communication and customer service skills.
• Documentation and record-keeping skills, with strong attention to detail.
• At least 1 year in a Level 1 technical support role or relevant industry experience.
• Excellent troubleshooting skills.
• Experience in troubleshooting and setting up computer infrastructures such as Computers, firewalls, and routers.
• Experience with Office 365.
• A university degree will be looked upon favourably.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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