Level 1 Information Technology Help Desk Technician

Job Description

The successful candidate will be responsible for providing first-level technical support to clients, primarily through a ticketing system, phone, and remote access tools. The role focuses on user support, basic troubleshooting, and accurate ticket handling, with clear escalation pathways for issues outside Level 1 scope.

This is a true L1 helpdesk position, ideal for someone at the beginning of their IT career who wants to build strong foundations in a structured MSP environment.

Qualifications

Essential:

• Strong communication and customer service skills
• Ability to follow procedures and work within defined support boundaries
• Basic understanding of Windows desktop environments and Microsoft 365
• Familiarity with helpdesk workflows and ticketing systems
• Calm, methodical approach to troubleshooting

Desirable (but not required):

• Previous helpdesk or MSP experience
• Exposure to printer support and basic hardware troubleshooting
• Entry-level IT certifications (e.g. A+, Network+, or equivalent)
• Basic understanding of networking and IT infrastructure concepts

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#GraphicDesignJobsOnline

#WebDesignRemoteJobs #FreelanceGraphicDesigner #WorkFromHomeDesignJobs #OnlineWebDesignWork #RemoteDesignOpportunities #HireGraphicDesigners #DigitalDesignCareers# Dynamicbrand guru