Level 1/2 IT Support Technician

IT Technician
Remote
April 1, 2026
Full Time
Application ends: July 1, 2026
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Job Description

They covers a broad range of IT capability including Microsoft environments, cybersecurity thinking, backup/DR, and multi-site support — and take pride in doing the basics exceptionally well. 
  
Currently seeking a Level 1/2 IT Support Technician. You’ll be part of the front-line team handling Level1/2 support across multiple client environments. This is a hands-on role — you’ll troubleshoot, resolve, document, communicate, and occasionally head onsite when remote isn’t the best option.

Key responsibilities

  • Provide Level 1/2 support across Microsoft 365, Windows, networks, printers, and business applications (remote + onsite)
  • Log and manage 100% of work in HaloPSA (their system of record) with strong ticket hygiene and clear notes 
  • Perform initial diagnostics, identify business impact, and escalate appropriately before SLA risk  
  • Deliver a calm, professional client experience — set expectations, give updates, and follow through 
  • Onsite support as required (device setups, network triage, user issues, hands-on fixes)

What we’re looking for (Must-haves)

  • Experience in an MSP environment (or strong multi-client support experience)
  • Solid Level 1/2 troubleshooting skills and a “figure it out” mindset
  • Strong communication — you’re good with clients, not just computers
  • Excellent documentation habits (notes that help the next tech)
  • A reliable car + driver’s license (onsite visits are part of the job)
  • Comfortable working independently while WFH, with consistent follow-through

Great to have (Advantage)

  • Industry certifications (Microsoft, CompTIA, ITIL, Fortinet, etc.)
  • SQL experience (querying/troubleshooting/reporting)
  • Power Automate experience (building or supporting flows)
  • Microsoft Copilot / Copilot Agents experience (or strong interest and exposure)
  • Experience with backup, cybersecurity fundamentals, and multi-site environments

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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