Lead Solutions Architect

Job Description

Responsibilities

• Identify and help define prospective customers’ technical requirements / use-cases to align Lab’s technical and business value proposition
• Engage C-level executives, technical cyber security professionals, and major lines of business through delivering in-depth solution demonstrations and managing proof-of-concepts
• Act as a security advisor throughout the technical sales cycle by building cyber skills programs, facilitating crisis simulations, and measuring organizational risk
• Partner with key customers to understand and help achieve their business, objectives, cybersecurity initiatives, and desired outcomes
• Establish strategies and roadmaps to drive cyber workforce resilience through a programmatic approach
• Engage C-level executives, technical cyber security professionals, and major lines of business through delivering routine Executive Business Reviews
• Leverage your cybersecurity knowledge to recommend appropriate improvements to current programs and suggest new programs.
• Drive adoption to maximize the value of the Labs Platform
• Immerse into cyber security community to remain informed of evolving threats, trends, and new technologies
• Collaborate with product, content, and engineering teams to serve as the voice of the customer and influence product innovation

Program Management

• Support customers in operationalizing and incorporating One into their cybersecurity programs sustainably, leveraging platform metrics, custom reports and insights to bring attention to the value created along the journey.
• Function as an escalation point and primary liaison between sales, product leadership and client accounts, including being the first sales team resource in answering questions related to service delivery within your accounts.
• With the Customer Success Manager (CSM), assist in delivering Executive Business Reviews (EBRs) to customers, providing executive-level reports and insights that help drive long-term account health and expansion opportunities.

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