Lead Social Media

Job Description

Responsibilities

• Previous social media community moderation experience and management of teams required
• Consistent, daily support for moderators on shift.
• The first line of defense for missed shifts/chat greeting clock-ins
• Gatekeepers of potential client escalations to Social Care Manager
• Owners of daily client workflow
• Exceptional organizational and multitasking abilities
• Excellent verbal and written communication skills (ability to mirror voice/tone of multiple brands), including spelling and grammar skills
• Strong willingness to learn and think critically; a proactive approach
• High energy with the capability to multitask in a dynamic, rapidly growing organization
• Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts
• Knowledge of and experience with the major social media platforms: Youtube, FB, Twitter, Instagram, etc.
• Proficiency in Microsoft Office Suite and Google Workspace.
• Ability to analyze social media metrics
• Project management tools, such as Asana, Basecamp or Trello experience is a plus.
• Knowledge of social media management platforms such as Brandwatch, Khoros, and Sprinklr is a plus, but not required.

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