L2-L3 Engineer

Job Description

About the Role

We’re hiring a Level 2-3 Engineer who is relentless with escalations, proactive with automation, and obsessed with system hardening. You will own high-level ticket escalations, lead infrastructure projects, and help design scalable solutions that reduce support volume over time.

Responsibilities

• Own and resolve all L3/escalated support tickets from L1/L2 teams
• Lead technical projects (e.g., Azure migrations, security hardening)
• Manage and monitor critical systems: servers, network, firewalls
• Maintain and document all configurations using IT Glue
• Review CyberStack tools for anomalies
• Mentor L1/L2 engineers with skills training and SOP documentation
• Propose and implement automation using scripting or AI

Qualifications

• Proven experience resolving complex technical escalations
• Strong hands-on experience with Microsoft 365, Azure AD, and Windows Server
• Comfortable working with security tools and network infrastructure
• Fluent in English and Spanish (written and spoken)
• Strong documentation and mentorship skills
• Ownership mindset — escalations stop with you

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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