L1 Support Engineer

Job Description

The role revolves around providing frontline technical support by troubleshooting hardware, software, and user access issues.

Key Responsibilities:

• Respond to and resolve basic technical support requests via phone, email, or ticketing system.
• Troubleshoot and support hardware, software, network, and peripheral issues.
• Provide support for Windows operating systems, Microsoft 365, and commonly used applications.
• Assist with user account management (Active Directory, password resets, access issues).
• Support mobile device and endpoint management using tools like Microsoft Intune.
• Escalate unresolved issues to Level 2 or appropriate support teams with clear documentation.
• Maintain accurate records of issues and resolutions within the ticketing system.
• Follow standard operating procedures and contribute to the development of support documentation.
• Set up and configure workstations for new staff and assist with onboarding IT needs.
• Deliver excellent customer service and maintain professionalism in all interactions.

Key Requirements:

• Minimum 2 years of hands-on experience in a Level 1 IT support or desktop support role.
• Proven experience working with Microsoft Intune in a professional environment.
• Solid knowledge of Windows operating systems, Active Directory, and Microsoft 365.
• Excellent communication skills and a strong customer service mindset.
• Ability to work well under pressure and manage multiple tickets effectively.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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