Junior Network & Security Engineer

Job Description

What you’ll be doing

• Monitor customer network and security environments and triage alerts
• Provide an initial response to incidents and service requests
• Troubleshoot issues and escalate to senior engineers or vendors when required
• Take ownership of assigned tickets and provide clear, timely updates
• Implement standard and pre-approved changes
• Follow established incident, change and problem-management processes
• Create and maintain knowledge articles, runbooks and operating procedures
• Add and maintain customer devices within monitoring platforms
• Provide accurate written handovers for open incidents and changes
• Assist with solution implementations, testing and technical documentation
• Provide post-implementation support for solutions moving into production
• Build productive relationships with customers and colleagues
• Contribute ideas to improve MAC’s managed services

What you’ll bring

You’ll have either:

• One to three years’ hands-on experience supporting network or security infrastructure; or
• Cisco CCNA-level knowledge or certification.

Practical experience can substitute for certification. A capable applicant will not be screened out simply because they do not hold a CCNA.

You’ll also bring:

• Experience using a network monitoring platform
• Experience working with a ticketing or IT service-management system
• Basic knowledge of switching, routing and network troubleshooting
• A systematic and measured approach to solving problems
• Clear written and verbal communication skills
• A willingness to learn and seek assistance when appropriate
• The ability to remain composed and effective during operational incidents
• Willingness and eligibility to work staggered rostered hours and participate in an on-call rotation

Experience with specific monitoring or ticketing products is not required. If you’ve monitored an environment, triaged alerts and managed tickets through to resolution, we can train you on our tools.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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