Junior IT Product Development & Support Specialist

Job Description

This role is ideal for a technically curious graduate or junior professional looking to build real-world development experience while gaining exposure to modern IT systems in a fully remote environment.

Key Responsibilities

Product Development & Engineering

• Assist in the design, development, and maintenance of internal IT tools, applications, and automation solutions.
• Write, test, and maintain clean, well-documented code under the guidance of senior team members.
• Develop scripts and small applications to automate repetitive IT and business processes.
• Support the integration of internal systems, Microsoft 365 services, third-party tools, and the BwB website.
• Participate in code reviews, testing, and deployment activities to improve software quality and reliability.
• Learn and apply secure coding practices and basic system architecture principles.
• Maintain and improve existing internal solutions, fixing bugs and implementing enhancements.
  

IT Support & Operations

• Provide first-line and second-line IT support to the BwB team, troubleshooting hardware, software, and system issues.
• Support Microsoft 365 users, including account setup, permissions, and basic security configuration.
• Assist with maintaining and updating the BwB website using WIX.
• Support macOS (OSX 10–11) and Windows (10–11) environments in a fully remote setup.
• Escalate complex issues appropriately while ensuring timely resolution.
• Document solutions, processes, and common support issues to support knowledge sharing.
  

Technologies & Development Tools (Including but not limited to)

• Microsoft Office 365
• Operating Systems: macOS (OSX 10–11), Windows 10–11
• WIX (including basic custom code and integrations)
• Slack
• Programming / Scripting (exposure or working knowledge):
• JavaScript
• Python
• PowerShell or Bash
• SQL
• APIs and basic system integrations
• Version control (e.g. Git)

Experience & Skills

• Foundational experience in at least one programming or scripting language (academic or commercial).
• Strong interest in software development, automation, and building internal tools.
• Essential experience using Microsoft Office 365.
• Working knowledge of macOS and Windows operating systems.
• Experience supporting users in a remote or hybrid environment (internships or placements acceptable).
• Basic understanding of software development lifecycle concepts.
• Willingness to learn system security best practices and data protection principles.
• Good troubleshooting and analytical problem-solving skills.
• Ability to manage tasks, follow guidance, and meet deadlines.
• Clear written and verbal communication skills.
  

Qualifications

• Graduate or near-graduate qualification in Computer Science, Software Engineering, Information Systems, or a related field (e.g. B.Tech, BCA, or equivalent).

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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