IT Technician

Job Description

We’re seeking an IT Technician who thrives on resolving real-world technical puzzles, not just following a script. This role is for someone who wants to be in the trenches—configuring custom hardware setups, isolating obscure network issues, and helping users who don’t speak “tech.” You’ll be responsible for the daily support of end-user devices, backend IT infrastructure, and tactical improvement of system performance across departments. If you’ve ever said, “I fixed it, but now I want to know why that worked,” this role will keep you learning and engaged.

Key Responsibilities:

• Provide hands-on, desk-side support for users across Windows, macOS, and mobile platforms (iOS/Android), including custom software environments used in engineering and creative teams.
• Diagnose hardware failures and conduct component-level repairs (RAM, SSDs, power supplies, etc.).
• Configure and deploy new workstations with automated provisioning tools (e.g., Intune, Autopilot, or Jamf).
• Monitor and manage alerts from our RMM and asset tracking platforms to ensure endpoints remain secure, compliant, and up-to-date.
• Support multi-site networking infrastructure (routers, switches, firewalls, VPNs) and assist with triage and escalation of issues affecting WAN or VoIP.
• Maintain documentation on troubleshooting procedures, device configurations, and escalation paths.
• Collaborate with other IT staff and software teams to ensure smooth deployment of updates or system rollouts.
• Assist in maintaining physical security systems (badges, cameras, access controls) and coordinate with vendors for repairs or upgrades.
• Identify recurring problems and propose workflow, hardware, or policy improvements that reduce end-user friction.

Minimum Qualifications:

• Associate degree in Information Technology, Computer Science, or equivalent practical experience.
• 2+ years of technical support or systems administration experience in a mid-size business environment (100–500 endpoints).
• Comfortable working with PowerShell or Terminal for diagnostics, script execution, and user setup automation.
• Strong grasp of network fundamentals (TCP/IP, DNS, DHCP, VLANs) and ability to troubleshoot Layer 1–3 issues.
• Experience with endpoint management platforms like Microsoft Endpoint Manager (Intune), Jamf, or equivalent.
• Demonstrated ability to explain complex IT concepts to non-technical users clearly and patiently.
• Ability to prioritize competing support tickets without sacrificing quality of work or user trust.

Preferred Qualifications:

• CompTIA A+, Network+, or Microsoft/Apple platform certifications.
• Familiarity with hybrid identity models (Active Directory + Azure AD) and conditional access policies.
• Experience in environments with ISO 27001 or SOC 2 compliance requirements.
• Comfortable working outside standard hours during major system updates or emergency outages.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#GraphicDesignJobsOnline#WebDesignRemoteJobs #FreelanceGraphicDesigner #WorkFromHomeDesignJobs #OnlineWebDesignWork #RemoteDesignOpportunities #HireGraphicDesigners #DigitalDesignCareers#Dynamicbrandguru