IT Technician

IT Technician
Remote
May 19, 2025
Full Time
Application ends: August 19, 2025

Apply for this job

Email *

Job Description

Job Summary:
We’re looking for a hands-on IT Technician who thrives in high-demand environments where no two days are alike. This role isn’t about ticking boxes or resetting passwords all day—it’s for someone who can dive deep into technical issues, solve problems that others escalate, and actively contribute to the improvement of our IT infrastructure. You’ll be the go-to person for everything from diagnosing network hiccups to managing enterprise device rollouts. If you prefer scripted support calls, this isn’t the job for you. If you like fixing what others can’t and improving systems while you’re at it, we want to hear from you.

Job Requirements:

  • Proven experience troubleshooting complex hardware issues across diverse device types, including desktops, laptops, thin clients, and peripherals from multiple vendors (not just Dell or HP).
  • Deep understanding of network protocols (TCP/IP, DHCP, DNS) and practical skills in diagnosing connectivity problems beyond the usual “restart router” step.
  • Hands-on experience with enterprise-level Windows and Linux operating systems, including command-line troubleshooting and scripting to automate routine tasks.
  • Ability to support and configure mobile device management (MDM) systems for a variety of platforms (iOS, Android), including policy enforcement and remote troubleshooting.
  • Familiarity with Active Directory, including user account management, group policies, and security permissions — not just basic account resets.
  • Demonstrated skill in diagnosing and resolving intermittent software conflicts and driver issues that require root cause analysis.
  • Experience with IT asset management systems, including lifecycle tracking, auditing, and reporting.
  • Capability to install, configure, and maintain VOIP phone systems and related network infrastructure.
  • Strong communication skills to translate technical jargon into clear instructions for end-users and create concise, accessible documentation.
  • Experience working in fast-paced environments, prioritizing urgent issues without losing focus on long-term IT projects.
  • Ability to identify and escalate security incidents, understanding basic cybersecurity principles such as phishing recognition and endpoint protection.
  • Commitment to continuous learning to keep up with emerging technologies and industry best practices.

Qualifications:

  • Associate degree or higher in Information Technology, Computer Science, or related field (or equivalent experience).
  • Minimum 3 years of hands-on experience in an IT support or technician role in a multi-site or enterprise environment.
  • Industry certifications preferred, such as:
    • CompTIA A+ (strongly preferred)
    • CompTIA Network+ or Security+
    • Microsoft Certified: Windows Client, Azure Fundamentals, or similar
    • Apple Certified Support Professional (ACSP) is a plus
  • Practical experience with tools such as:
    • Remote support platforms (e.g., TeamViewer, AnyDesk, ConnectWise)
    • IT service management software (e.g., Jira Service Management, ServiceNow)
    • Scripting or automation (e.g., PowerShell, Bash)

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#GraphicDesignJobsOnline#WebDesignRemoteJobs #FreelanceGraphicDesigner #WorkFromHomeDesignJobs #OnlineWebDesignWork #RemoteDesignOpportunities #HireGraphicDesigners #DigitalDesignCareers#Dynamicbrandguru

Related Jobs