IT Systems and Support Officer

Job Description

Role Duties and Responsibilities:

• Perform all duties in a safe and responsible manner
• Provide first- and second-level support for IT and OT hardware, including desktops, laptops, industrial PCs, and field devices
• Perform software and hardware installations across both IT and OT environments, including system imaging and configuration
• Assist with the installation, configuration, and basic maintenance of systems such as network switches, wireless infrastructure
• Independently identify and log system issues, faults, and opportunities for improvement using the IT Help Desk platform
• Support minor infrastructure tasks such as patching, server monitoring, and backup administration under guidance of senior staff
• Assist in developing hardware and software specifications, and obtain quotes for capital purchases and upgrades
• Monitor, log, and respond to system alerts, help desk tickets, and hardware faults
• Administer user accounts, permissions, and system access across Windows and M365 environments
• Assist in maintaining documentation including asset registers, system diagrams, and SOPs
• Maximise staff capabilities by helping users better utilise IT tools and systems
• Identify and escalate obsolescence risk in Hardware and Software platforms, and assist with life cycle planning and execution
• Escalate issues appropriately and work under the direction of the IT Systems and Security Coordinator or other senior team members
• Assist in developing and maintaining the Business technology asset register, configuration documentation, and systems in inventory
• Undertake additional duties or support requests as directed

Experience and Qualifications:

• Certificate IV, Diploma, or Bachelor’s Degree in Information Technology, Computer Science, or relevant Information Technology Certificate (required)
• Microsoft 365 or Azure Fundamentals (preferred)
• CompTIA A+ or equivalent (desirable)
• ITIL Foundation or exposure to IT service delivery frameworks (desirable) Relevant Experience:
• 2–4 years’ experience in an IT support or desktop support role within a corporate or industrial environment
• Demonstrated ability to resolve technical issues across desktop, printer, mobile, and basic network systems
• Experience managing tickets and requests through an IT Help Desk system and able to resolve requests in a timely manner
• Exposure to Microsoft 365 administration, including user setup, email, and Teams support
• Familiarity with basic server and backup systems administration
• Experience working with hardware vendors and contributing to IT asset lifecycle management
• Understanding of cyber security fundamentals and safe IT practices
• Proven ability to communicate clearly verbally and in writing and provide support across multiple departments and user types
• Technical Troubleshooting – Strong diagnostic skills across common hardware, software, and network issues
• Customer Service – Approachable, professional, and responsive in all user interactions
• Able to effectively work independently and as part of a coordinated IT team supporting shared goals
• Excellent problem solving and time management skills
• Resourceful, proactive in information gathering, willing to learn new systems and contribute and share ideas across evolving technology environments
• A reasonable level of fitness is required as the successful candidate must be able to walk around site and negotiate stairs
• Ability to safely lift and move computer equipment

Are you interested in this position?

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