IT Support & Test Engineer

Job Description

About the role

We are seeking a skilled and motivated IT Support & Test Engineer to join our team. This role involves a combination of hands-on IT support, system testing, and business application support, ensuring the performance, reliability, and security of client systems and integrated platforms.

Key Responsibilities

• Develop, execute, and maintain test plans, test cases, and test scripts across multiple environments
• Perform system, integration, regression, and user acceptance testing (UAT) to validate functionality and performance
• Identify, document, and track defects, ensuring timely resolution and system stability
• Provide Level 1–2 IT support, including troubleshooting hardware, software, network, and cloud-related issues
• Support and administer Microsoft 365 environments, including user accounts, email systems, and cloud applications
• Install, configure, and maintain desktops, operating systems, and business applications
• Monitor and manage client systems using RMM tools such as Datto RMM
• Test and validate SaaS-based solutions including email filtering systems, SaaS backup solutions, dark web monitoring tools, and security awareness training platforms
• Work with Zoho CRM Suite (including Zoho CRM, Zoho Desk, and related applications) to support users, test workflows, and troubleshoot system issues
• Assist in Zoho CRM integrations with third-party applications and internal systems, ensuring data flow and system functionality
• Create and maintain technical documentation, including SOPs, test cases, and knowledge base articles
• Collaborate with internal teams and stakeholders to support system improvements and ensure alignment with business requirements

Selection Criteria

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience)
• Minimum of 1 year’s hands-on experience in IT support, including system and software testing, within a professional environment
• Strong understanding of testing methodologies, including UAT and regression testing
• Hands-on experience with Microsoft 365 environments and cloud-based applications
• Experience working with Zoho CRM Suite and exposure to CRM customisation or integrations
• Familiarity with RMM tools such as Datto RMM, Kaseya, or similar platforms
• Experience supporting or testing SaaS solutions, including backup, security, or monitoring systems
• Strong troubleshooting and analytical skills with the ability to diagnose and resolve complex technical issues
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users
• Ability to manage workload, prioritise tasks, and work both independently and collaboratively within a team

Desirable

• Experience working within a Managed Service Provider (MSP) environment, supporting multiple client environments and service delivery models
• Hands-on exposure to Zoho CRM Suite (e.g., Zoho CRM, Zoho Desk) including workflow automation, customisation, and system integrations or similar CRM solution
• Experience integrating Zoho applications with third-party platforms using APIs, webhooks, or automation tools (e.g., Zoho Flow or similar)
• Familiarity with remote monitoring and management tools such as Datto RMM and Kaseya, including system monitoring, alerting, and automation
• Exposure to testing and supporting managed security and SaaS solutions, including email filtering, SaaS backup, and endpoint protection platforms
• Understanding of cybersecurity best practices within managed IT environments
• Relevant industry certifications (e.g., Microsoft, CompTIA, or similar)

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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