IT Support Technician – Support Helpdesk

Job Description

To be successful in your application you will possess the following skills and qualities:

• Ability to troubleshoot problems and work systematically to find a solution
• A friendly and confident personality who can relate well with others
• Solid knowledge and understanding of a typical network infrastructure including wireless, switches, cabling.
• Understanding of core services including Active Directory, Group Policy, DHCP, DNS & Print as well as cloud solutions such as Google Apps
• Experience with Apple, Microsoft, Chrome and client platforms; ideally have implemented varying platforms supporting both the infrastructure and the end user
• Ideally have experience with MDM such as Jamf
• High level of English communication skills; both written and oral, including the ability to document and communicate with customers using a helpdesk ticketing system
• Ability to work and communicate well within a team

The main duties of the role include:

• Supporting customers remotely and via phone in a help desk setting
• Working directly onsite with customers to support our managed services offering
• Assisting our IT projects team with quoting and project implementation
• Documenting your work accurately and efficiently

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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