IT Support Technician

IT Technician
Remote
July 3, 2025
Full Time
Application ends: October 3, 2025

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Job Description

Role Overview

We are seeking a proactive and customer-focused IT Support Technician to join our dynamic team. In this role, you will be the first point of contact for internal and external clients experiencing technical issues, providing timely and effective solutions to ensure minimal disruption to business operations.

Key Responsibilities

  • Provide technical support via phone, email, and in-person for hardware, software, and network-related issues.
  • Diagnose and troubleshoot technical problems, escalating complex issues to senior IT staff as necessary.
  • Install, configure, and maintain computer systems, software applications, and peripheral devices.
  • Manage user accounts, including password resets and access permissions.
  • Document and track support requests using a ticketing system, ensuring timely resolution and follow-up.
  • Assist in the setup and deployment of new IT equipment and systems.
  • Conduct regular maintenance and updates to ensure optimal system performance.
  • Provide training and guidance to staff on IT systems and best practices.
  • Collaborate with other IT team members to implement and improve IT processes and procedures.himalayas.app+4yardstick.team+4interviewguy.com+4

Required Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • Minimum of 2 years of experience in an IT support role.
  • Strong knowledge of computer systems, networks, and software applications.
  • Proficiency in troubleshooting hardware and software issues.
  • Experience with ticketing systems (e.g., Jira, Zendesk).
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and attention to detail.devsdata.com

Preferred Qualifications

  • Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or Cisco Certified Network Associate (CCNA).
  • Experience with cloud services (e.g., AWS, Azure).
  • Knowledge of ITIL best practices.

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