IT Support Technician

Job Description

Responsibilities

Requirements:

● 1-2 years experience in IT Support in a professional environment

● Preferably has some combination of experience with Google Workplace, Zoom, Okta,

Slack, & Atlassian Cloud.

● Experience with support ticket management and tracking (JIRA Service Desk preferred)

● Strong customer service, problem-solving, and teamwork abilities

● Outstanding communication and interpersonal skills

● Technical knowledge of Mac OS, iOS, and Android

● Technical knowledge of modern Windows OS

● Network fundamentals (laptop connectivity, VPN, printing)

● Basic knowledge of audio/video troubleshooting and support

● Ability to participate in a support schedule that may include after-hours and weekend

support

You will do the following:

● Provide support at our IT Help Desk or in-office full-time during normal business hours

● Provision and track of loaner machines

● Work with employees to perform computer upgrades and migrations

● Provide first-tier support for AV issues in conference rooms, provide onsite support for

team all-hands and local office events

● Process returned assets and prepare them for reuse/recycle

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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