IT Support Specialist

Job Description

Responsibilities:

• Handle daily operations and troubleshooting related to Property Management Systems (PMS) and Experience with PMS platforms such as OYO OS, Track, Guesty, or equivalent systems.
• Coordinate with the cross-functional teams to ensure timely updates, integrations, and feature enhancements in the PMS.
• Ensure accuracy of availability, pricing, and content across PMS, OTA platforms, and channel managers.
• Train property managers on how to use the PMS system effectively.
• Monitor system health, handle escalations, and ensure downtime or sync issues are minimized.
• Collaborate with distribution and revenue teams to support pricing and inventory strategies.
• Support integration with external systems (channel managers, accounting tools, housekeeping apps).
• Document processes and maintain SOPs for PMS-related workflows.

Required Qualifications:

• Bachelors degree in IT, Hospitality Technology, or Computer Science or a related field.
• Minimum 3 years of experience working with a hospitality PMS system.
• Hands-on experience with one or more of the following systems: OYO OS, RMS, Tracks, Guesty etc.
• Familiarity with OTA platforms (Booking.com, Airbnb, Expedia).
• Excellent problem-solving and coordination skills.
• Strong communication and interpersonal skills to handle cross-functional collaboration.

Preferred Skills:

• Experience in hospitality operations.
• Basic understanding of revenue management principles.
• Exposure to integrations or API-based platforms is a plus

Are you interested in this position?
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