IT Support Specialist

Job Description

Key Responsibilities:

• Provide first-level IT support, primarily focused on hardware (laptops, mobile phones, networks, printers, AV equipment)
• Manage onboarding and offboarding processes including equipment setup and reimaging
• Troubleshoot and resolve ad-hoc technical issues
• Deliver support services to other ANZ sites remotely
• Offer high-quality VIP support where needed
• Configure and install hardware/software systems
• Plan and manage day-to-day local IT operations
• Report service levels and performance to the IT leadership team
• Deliver online and in-person training for new employees

What We’re Looking For:

• Must have full Australian working rights
• At least 1-2 years’ experience in an IT support/helpdesk or similar technical role
• Tertiary qualification in Computer Science, Information Technology or related field
• Strong understanding of Windows, macOS, Microsoft 365, AV equipment, and networks
• Excellent customer service and communication skills
• Ability to manage third-party vendors when required
• Positive, proactive attitude and ability to work independently and within a global team

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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