IT Support Officer (Level 1 & 2)

IT Specialist
Remote
June 5, 2025
Full Time
Application ends: September 5, 2025

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Job Description


Deliver real support, where it counts.

We’re looking for a capable and reliable Level 1 & 2 IT Support Officer to join our small internal IT team. In this hands-on role, you’ll support staff across seven locations throughout Brisbane’s southern suburbs, Redlands and Ipswich.

Based at Springwood, you’ll enjoy a hybrid work arrangement with a mix of office, on-site, and work-from-home days. This is a dynamic position offering broad exposure across systems, networks, and user support – ideal for someone looking to make a meaningful impact.

Key responsibilities:

  • Provide first- and second-level IT support via:
    • Helpdesk tickets (using an internal ticketing system)
    • Phone and remote support
    • Face-to-face on-site support across our various locations
  • Diagnose and resolve issues related to:
    • Windows 10/11 desktops and laptops
    • Microsoft 365 (Exchange Online, SharePoint, OneDrive, Entra ID)
    • Android phones and tablets
    • Common Windows applications (Office, Edge, Adobe Reader)
    • VoIP systems and basic networking
    • Printing, scanning, and toner management
  • Set up new users and IT equipment
  • Communicate with third-party vendors and service providers
  • Document ticket resolutions and contribute to IT Knowledge Base articles
  • Participate in continuous learning and professional development

What you’ll bring:

  • At least 12 months of IT support experience, OR
  • Relevant IT qualification (must be in second year or beyond)
    (First-year students or those with under 12 months’ experience need not apply)

Demonstratable skills:

  • Ability to communicate and articulate clearly and in a professional manner
  • High attention to detail and task follow-through
  • Strong working knowledge of Windows 10/11
  • Comfortable assisting people via support tickets, over the phone and in person
  • Professional communication skills – clear, calm, and confident
  • Self-motivation, curiosity, and willingness to learn
  • Current driver’s licence and own reliable transport
    (Note: motorbikes are not suitable due to occasional equipment transport requirements)

Desirable experience:

  • Cisco Meraki networking
  • Windows Server 2019+, Active Directory, Group Policy, DHCP, DNS
  • Palo Alto firewall
  • Microsoft 365 admin tools (including Entra ID)
  • Auto-IT (Units)
  • 8×8 VoIP systems

Why join us?

  • Hybrid work policy – based at Springwood with work-from-home flexibility
  • Friendly, collaborative internal IT team
  • Broad exposure across hardware, systems, and networking
  • Ongoing training and support for your professional growth

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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