IT Specialist

Job Description

About the Role:

We’re looking for an IT Specialist who thrives on solving real-world technical problems across a mixed OS environment (Windows, macOS, Linux). This role is hands-on, tactical, and impacts every department across the organization. You won’t be just resetting passwords—you’ll be configuring device policies via MDM, hardening endpoints, scripting automations, and owning first- and second-line escalations.

Key Responsibilities:

• Endpoint Management: Deploy, configure, and maintain 150+ endpoints using Intune and Jamf. Automate provisioning using zero-touch deployment workflows.
• Network Monitoring & Troubleshooting: Monitor LAN/WAN connectivity, firewall rules, VPN access, and QoS issues using tools like PRTG or Meraki dashboard. Handle real-time escalations during outages or degradation events.
• User Support & Escalation: Resolve escalated helpdesk tickets involving OS conflicts, device sync issues, remote access problems, and software integrations (e.g., Zoom, Adobe CC, Slack, Salesforce).
• Scripting & Automation: Write PowerShell, Bash, or Python scripts to streamline onboarding/offboarding, user account provisioning, and scheduled system maintenance.
• Security Enforcement: Apply OS-level patches, enforce MFA policies, manage privileged access accounts, and respond to endpoint detection alerts using CrowdStrike or similar tools.
• Asset Lifecycle & Inventory: Track hardware/software inventory, manage license renewals, and coordinate replacements with finance and procurement.
• Collaboration & Documentation: Create and maintain internal documentation for recurring tasks, SOPs, and how-to guides in Confluence or Notion.

Required Skills & Experience:

• 3–5 years of experience in IT support, systems administration, or endpoint engineering
• Proficiency with:
  • Microsoft Intune & Autopilot
  • Jamf Pro (for macOS MDM)
  • Windows Server (AD, DNS, DHCP)
  • Azure Active Directory & Microsoft 365 Admin Center
• Familiarity with networking concepts (TCP/IP, VLANs, DNS resolution) and ability to configure basic firewall and VPN rules
• Ability to write and troubleshoot basic scripts in PowerShell and Bash
• Experience with ticketing systems (e.g., Jira Service Desk, Freshservice)
• Strong documentation habits and ability to explain technical solutions to non-technical users

Nice-to-Have (Not Required):

• Experience with hybrid cloud environments (Azure, AWS Workspaces, Google Workspace)
• Exposure to compliance frameworks (SOC 2, ISO 27001)
• Working knowledge of SSO configurations using SAML or SCIM

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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