IT Specialist

Job Description

What you will do:

• Provide Tier 1 and Tier 2 technical support for employees both onsite and remotely, serving as the first point of contact for IT issues
• Manage and maintain Mac and Windows endpoints across their full lifecycle — from provisioning and configuration to troubleshooting and retirement
• Administer Okta, including user management, group policies, permissions, and security settings
• Own and operate MDM solutions for Mac and Windows devices, ensuring devices are compliant, up to date, and properly configured
• Support and maintain SSO integrations across internal tools and systems
• Own the meeting room IT experience, including conferencing hardware, displays, and Zoom Rooms or similar setups
• Handle IT procurement for the US team – ordering hardware, managing inventory, and coordinating timely replacements
• Lead IT onboarding and offboarding, ensuring employees have the hardware, accounts, and access they need from day one (and that access is properly revoked when they leave)
• Partner with the Security and broader IT teams to enforce policies, implement best practices, and support audits or compliance initiatives
• Maintain clear and up-to-date documentation for IT processes, systems, and troubleshooting guides
  

Requirements:

• 2–3 years of hands-on experience in an IT support or IT operations role, ideally within a fast-paced or high-growth environment
• Strong experience administering Google Workspace
• Solid experience supporting both macOS and Windows environments
• Hands-on experience with MDM platforms for device management and compliance
• Working knowledge of SSO concepts and identity providers (Okta experience strongly preferred)
• Proven ability to deliver friendly, efficient Tier 1 and Tier 2 support without sacrificing quality
• Strong communication skills and a service-oriented mindset – you take ownership, follow through, and make people feel supported

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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