IT Security Analyst

Job Description

DUTIES AND RESPONSIBILITIES:

• Work in a shift-based call center environment, handling in-bound support calls, creating and remediating incident tickets through the service management platform.
• Respond to health and availability alerts generated by monitoring and management platforms, customer email requests and queries, remediating or escalating as required.
• Respond to Security Alert based on severity and risk.
• Run analytical queries within SIEM (multiple platforms) and endpoint security solutions.
• Reference open source resource and Threat Intel in identification malicious activity.
• Implement Firewall Blocks.
• Perform Scheduled checks of network infrastructure and security appliances (SEOG/NEOG).
• Communicate with customer via email and telephone.
• Embrace opportunities to enhance and improve process workflows and the customer experience.
• Other duties as assigned.
  

EDUCATION AND WORK EXPERIENCE:

• Bachelor’s Degree and/or 1-3 years of experience in an information technology role.
• Understanding of network security attacks, vectors and network protocols including TCP, UDP, ICMP, SNMP, HTTP, and FTP.
• Skills and training to support security and networking equipment such as firewalls, routers, switches, and other related infrastructure.
• Experience managing Microsoft Windows desktop and server Anti-Virus and Advanced End Point Protection solutions.
• Professional certifications such as A+, Security+ and Network+, SANS/GIAC (GSEC), and/or equivalent are preferred.
  

KNOWLEDGE, SKILLS AND CHARACTERISTICS REQUIRED:

• A keen interest in security and the need for the confidentiality, integrity and availability of information and information systems to be maintained.
• Skills and training to support security and networking equipment such as firewalls, routers, switches, and other related infrastructure.
• Working knowledge of networking concepts and remote access protocols such as LANs/WANS, VPNs, TCP/IP, UDP, ICMP, SNMP, HTTP, and FTP.
• Knowledge of Basic IT Security concepts.
• Excellent organizational and time-management skills and the ability to multi-task and prioritize.
• Excellent communication, presentation and listening skills.
• Capability of learning and performing all the activities that everyone on the shift does.

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