IT Projects & Support Engineer

Job Description

The role suits an engineer who enjoys owning projects end-to-end, working across varied environments and balancing technical delivery with clear client communication.

What You’ll Be Doing

• Delivering IT projects from technical planning through to implementation and handover
• Assisting with the overall management of Clients Microsoft 365 Tenancies, Backup and Security systems.
• Deploying, migrating & managing Microsoft 365, Exchange Online, SharePoint, Intune and Entra ID environments
• Implementing Windows Server, endpoint, cloud and networking solutions
• Delivering firewall, switching, wireless, VPN and VLAN projects
• Coordinating project schedules, client communications, vendors and technical dependencies
• Reviewing project scopes and identifying risks, gaps or implementation requirements
• Completing onsite installations, migrations, cut overs and infrastructure upgrades
• Producing accurate technical documentation, implementation plans and handover notes
• Testing completed work and ensuring projects meet agreed technical and operational requirements
• Providing clear progress updates to clients and internal stakeholders
• Assisting the support team with complex escalations when required
• Identifying opportunities to improve the reliability, security and performance of client environments
• Participating in occasional after-hours project work or scheduled cutovers

Technology Exposure

You will work across technologies including:

• Microsoft 365, Exchange Online and SharePoint Online
• Microsoft Intune, Autopilot and endpoint management
• Microsoft Entra ID, identity and access management
• Windows 11 and Windows Server
• Azure and cloud infrastructure
• Firewalls, switching, VPNs, VLANs and business Wi-Fi
• Backup, disaster recovery and business continuity platforms
• Endpoint protection, email security and cybersecurity platforms
• RMM, PSA and documentation systems
• Virtualisation and server infrastructure

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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