IT Projects & Support

Job Description

Responsibilities: 

• Provide IT support for DC warehouse, retail, and corporate users
• Deliver support across business systems and applications
• Support Microsoft Office, Microsoft 365, Active Directory, and Exchange environments
• Prioritise, manage, and resolve incidents and service requests in line with agreed SLAs
• Proactively escalate and manage issues with third-party vendors
• Support Distribution Centre and retail operations to minimise downtime and disruption
• Communicate clearly and professionally with stakeholders at all levels
• Assist with system training and confidently guide users through IT processes
• Identify opportunities to improve IT support processes and customer experience

About you: 

• IT qualification or relevant course completed
• Confident communicator with a strong customer-service mindset
• Comfortable being the first point of contact for IT support
• Able to prioritise tasks and adapt in a fast-paced environment
• Working knowledge of Microsoft Office, Microsoft 365, and Active Directory

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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