IT-Operations Specialist

Job Description

Responsibilities

• End-User Support – provide IT support for employees..
• New Employee Onboarding – set up and configure laptops, user accounts, and system access for new hires, ensuring a smooth onboarding experience.
• Network & System Administration – configure and troubleshoot routers, switches, firewalls, and wireless access points.
• User Account & Access Management – provision and deactivate system accounts, email accounts, and application access, ensuring ISO compliance
• Hardware & Software Inventory Management – maintain an up-to-date inventory of IT assets, including laptops, peripherals, and software licenses
• Software & License Management – purchase, renew, and track software licenses and IT assets to ensure compliance and availability
• Vendor & Procurement Management – coordinate with vendors for hardware/software purchases, IT services, and contract renewals
• System Security & Compliance – ensure IT operations align with ISO certification requirements, access control policies, security best practices, and IT governance
• Documentation & Process Improvement – maintain IT documentation, update asset records, and contribute to process enhancements to meet compliance and audit requirements
  

What you bring in:

• Strong Communication & Customer Service Skills – ability to explain technical concepts to non-technical users and provide excellent support
• IT Support & Troubleshooting Expertise – proven ability to provide IT support in a multi-OS environment (Windows, macOS, Linux) with a strong understanding of hardware, software, and peripheral troubleshooting
• Systems Administration Knowledge – hands-on experience managing user accounts, system access, and authentication protocols (Active Directory, Microsoft 365, Google Workspace, or similar)
• Networking Knowledge & Administration – understanding of network fundamentals, including LAN management, VLAN configuration, switch setup, and WiFi network troubleshooting
• Network Monitoring & Troubleshooting – ability to monitor network performance, diagnose LAN issues, and resolve connectivity problems
  

It would be great if you also have:

• Basic knowledge of GCP – be able to conduct access reviews, provisioning of access and similar administrative tasks.
• Firewall & Security Awareness – familiarity with pfSense or similar firewall solutions for managing network security and traffic rules
• Virtualization & Infrastructure – understanding of virtual machines (VMs) and experience with Xen or similar virtualization platform

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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