IT Manager

Job Description

Key Responsibilities

Device Procurement & Lifecycle Management

• Manage end-to-end procurement of hardware (laptops, desktops, mobile devices, peripherals) and software licenses.
• Maintain an up-to-date asset inventory and enforce lifecycle policies including refresh cycles and equipment retirement.
• Evaluate vendors, negotiate contracts, and optimize spend while ensuring hardware meets performance requirements.
• Coordinate device onboarding and offboarding processes for all employees, leveraging Jamf for automated provisioning and configuration.
  
  

Technical Support

• Serve as the escalation point for IT support issues, ensuring timely resolution of hardware, software, and connectivity problems.
• Maintain and improve the IT helpdesk ticketing system, SLA targets, and support documentation.
• Administer core business systems including Google Workspace, Okta SSO, and collaboration tools; manage user lifecycle, groups, and application integrations.
• Develop and maintain runbooks and knowledge base articles to enable self-service and reduce ticket volume.
• Support and coordinate IT needs for new hire onboarding and employee offboarding.
  
  

Cybersecurity

• Execute and maintain cybersecurity processes across endpoint protection, encryption, access control, and MFA via Okta — following established frameworks such as CIS Controls and escalating issues to leadership as needed.
• Monitor systems for vulnerabilities and ensure patch management processes are completed on schedule; surface findings and risks to appropriate stakeholders.
• Coordinate and deliver employee security awareness training and phishing simulation programs.
• Document and respond to security incidents; escalate to leadership or MSSPs as appropriate and participate in root-cause analysis.
• Support compliance activities for relevant regulatory and industry frameworks (e.g., SOC 2, HIPAA, GDPR) by maintaining documentation and completing assigned process steps.
• Manage day-to-day relationships with cybersecurity vendors and managed security service providers (MSSPs).
  
  

IT Strategy & Operations

• Contribute to annual IT budget planning by providing accurate data on user counts, license usage, and hardware needs; partner with Finance and HR on cost estimations for future planning.
• Identify opportunities to improve operational efficiency through automation and tooling.
• Collaborate with department heads to understand technology needs and translate them into actionable IT initiatives.
• Maintain and improve disaster recovery and business continuity plans.
  

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#GraphicDesignJobsOnline

#WebDesignRemoteJobs #FreelanceGraphicDesigner #WorkFromHomeDesignJobs #OnlineWebDesignWork #RemoteDesignOpportunities #HireGraphicDesigners #DigitalDesignCareers# Dynamicbrand guru