IT Manager

Job Description

Description

Responsibilities:

• Serve as the primary internal point of contact for all IT-related matters
• Coordinate with outsourced IT help desk to ensure timely resolution of tickets and service requests
• Provide hands-on support for escalated technical issues (hardware, software, connectivity)
• Manage onboarding/offboarding processes, including user provisioning, device setup, and access controls
• Maintain IT documentation, policies, and procedures
• Oversee firm infrastructure including laptops, mobile devices, conferencing systems, and office network
• Implement and maintain cybersecurity best practices appropriate for a financial institution
• Manage endpoint protection, email security, and data loss prevention tools
• Oversee user access controls and periodic access reviews
• Assist with compliance-related IT requirements (e.g., SEC, SOC 2 readiness, investor diligence requests)
• Coordinate incident response and remediation efforts
• Act as liaison between the firm and outsourced IT provider, ensuring service levels are met
• Manage relationships with key technology vendors (hardware, software, telecom, security)
• Evaluate and recommend new technologies to improve efficiency and security
• Lead or assist with IT-related projects (system upgrades, migrations, office expansions, etc.)
• Identify opportunities to streamline workflows and improve user experience
• Support implementation and maintenance of financial software systems (e.g., CRM, portfolio monitoring tools)
• Monitor system performance, uptime, and reliability in coordination with vendors

Administer core systems such as:

• Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)
• VPN and remote access tools
• Identity and access management (e.g., Active Directory/Azure AD)

Requirements

• 5-10 years of IT experience, preferably within financial services (private equity, hedge fund, investment banking, or asset management)
• Experience working with outsourced or managed IT service providers
• Strong knowledge of Microsoft 365 ecosystem and cloud-based infrastructure
• Familiarity with cybersecurity frameworks and best practices
• Experience with networking fundamentals (firewalls, VPNs, Wi-Fi)
• Strong troubleshooting skills and ability to support senior professionals in a high-expectation environment
• Highly responsive and service-oriented mindset
• Ability to balance strategic initiatives with day-to-day support
• Strong communication skills with both technical and non-technical stakeholders
• Discreet and trustworthy with sensitive firm and investor data

Preferred Experience:

• Exposure to compliance or regulatory environments (e.g., SEC-registered advisors)
• Experience supporting financial applications (e.g., Backstop, iLevel, or similar)
• Knowledge of backup, disaster recovery, and business continuity planning

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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