It Infrastructure Manager

Job Description

Responsibilities:

• • Maintain UCCE servers (AW, PG, Rogger, CVP, Finesse, CUCM, etc.)
• Manage Windows Server environments supporting UCCE
• Perform server builds, upgrades, and patching
• Monitor server performance, CPU, memory, storage, and system health
• Support Cisco UCCE application services
• Troubleshoot infrastructure-related issues impacting call routing or agent availability
• Handle upgrades, migrations, and system refresh projects
• Maintain high availability and redundancy architecture
• Monitor UCCE components using monitoring tools
• Investigate system alerts and service outages
• Perform root cause analysis for infrastructure failures
• Work with Cisco TAC and vendors when required
• Manage backups for UCCE servers and databases
• Support Disaster Recovery testing and failover activities
• Implement OS and infrastructure security hardening
• Maintain compliance with enterprise security standards
• Work with network, voice, database, and application teams
• Support change management and release activities
• Document infrastructure designs and operational procedures
• Knowledge in Cisco Contact Center Knowledge, Cisco UCCE Architecture, CVP, Finesse, CUCM integration, ICM scripting basics

Are you interested in this position?
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