IT Helpdesk Support – Level 1-2

Support Engineer
Remote
July 9, 2026
Full Time
Application ends: October 8, 2026
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Job Description

As part of our helpdesk team, you will be the first point of contact for client support requests, helping users with day-to-day IT issues, Microsoft 365 support, workstation problems, account access, networking basics, and general troubleshooting.

This is a hands-on support role where your work directly helps our clients stay productive, secure, and confident with their technology.

What you’ll be doing

You will be responsible for:

  • Providing first-line technical support to clients via phone, email, remote support tools, and ticketing systems
  • Troubleshooting Windows desktop, laptop, printer, software, email, and network-related issues
  • Supporting Microsoft 365 environments, including Outlook, Teams, OneDrive, SharePoint, Exchange Online, and user accounts
  • Assisting with password resets, MFA issues, access provisioning, and basic Microsoft 365 administration
  • Installing, configuring, and maintaining workstations, laptops, peripherals, and business applications
  • Managing support tickets, including clear documentation of issues, actions taken, and resolutions
  • Supporting remote users across multiple client environments
  • Escalating more complex issues to senior engineers where required
  • Assisting with onboarding and offboarding users
  • Helping maintain IT asset records and support documentation
  • Looking for ways to improve the client support experience and internal helpdesk processes

What we’re looking for

The ideal candidate will have:

  • Previous experience in an IT helpdesk, desktop support, or technical support role. Ideally, 2+ years
  • Strong knowledge of Windows desktop environments
  • Experience supporting Microsoft 365, especially Outlook, Teams, OneDrive, SharePoint, and Exchange Online
  • Good troubleshooting skills across hardware, software, email, and basic networking issues
  • A customer-first attitude and the ability to communicate clearly with non-technical users
  • Strong attention to detail when documenting tickets and following processes
  • The ability to manage multiple support requests and prioritise effectively
  • Basic networking knowledge, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN concepts
  • Experience using remote support tools and ticketing systems
  • A willingness to learn, grow, and take on new technologies

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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