IT Field Engineer

Job Description

Your Impact

• Support & Maintenance: Perform IT & AV product and service procurement, routine repairs, maintenance, and upgrades to existing systems in accordance with standard operating procedures (SOPs).
• Guided Execution: Receive detailed instructions on day-to-day maintenance and troubleshooting tasks and work on project tasks with the guidance provided from senior IT & AV engineers.
• Policy Application: Apply company policies and procedures to resolve routine technical issues.
• Operational Assistance: You will provide first-line IT & AV support and troubleshooting for routine infrastructure issues, applying standard runbooks and escalation paths to quickly restore service, while documenting symptoms, actions taken, and outcomes with our IT ticketing systems..
• Learning Automation: Work under supervision to understand and execute existing scripts to increase operational efficiency.

Qualifications

• Professional Foundation: Professional degree (BA/BS in Computer Science, Information Technology, or equivalent) with 2-3 years, or 5-10 years of relevant professional experience.
• Conceptual Knowledge: Fundamental understanding of Microsoft Technologies, MscOS, basic networking, and virtualization concepts.
• Hands-on Admin Experience: Recent hands-on technical support experience with Windows 11, MacOS, Microsoft Office, Google Workspace, Active Directory, system imaging, VPN, network connectivity including 802.11x, PC and Apple hardware, and mobile devices.
• Hands-on Event/AV Support Experience: Recent experience with video conference room device maintenance such as Zoom and onsite/remote hybrid event support. 
• Aptitude for Learning: A strong desire to learn Windows/Intune, MacOS/Jamf, VMWare ESX, Cloud environments (AWS/Azure), Video Conferencing systems, and automation tools.
• AI Curiosity: Interest in using AI tools responsibly to accelerate learning, speed up troubleshooting, and generate playbooks.
• Soft Skills: Passion, drive, energy, and a great attitude! You should be comfortable following established practices as you develop your professional skill set.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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